Faq

How long does processing and shipping take?

Order processing typically takes 1-3 business days. Shipping times vary by destination and method chosen at checkout. Standard international shipping usually takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.

Do you ship worldwide?

Yes, Glamourais offers worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your location.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will assist you if your order has not yet entered the fulfillment stage.

How do I choose the right size for dresses and sets?

We provide detailed size charts for each product category (Wedding & Party Dresses, Casual Dresses, Tops, Bottoms & Sets). Please refer to the specific chart on the product page and measure yourself carefully for the best fit. If you are between sizes, we recommend sizing up.

Are the colors of the products accurate in the photos?

We make every effort to display product colors as accurately as possible. However, due to variations in monitor settings and lighting conditions, there may be slight differences between the image and the actual item.

What is your return policy for special occasion dresses?

Due to the special nature of Wedding & Party Dresses, they may be subject to a different return policy than our regular items. Please check the specific return conditions listed on the product page before purchasing. For all other categories, please see our Returns & Exchanges section below.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways depending on your region.

Are taxes and duties included in the price?

The price displayed on our site does not include potential import taxes, customs duties, or brokerage fees, which are the responsibility of the customer according to the regulations of your country. We recommend checking with your local customs office for more information.

Is my payment information secure?

Absolutely. All transactions on Glamourais are processed through a secure, encrypted payment gateway. We do not store your full credit card details on our servers.

What is your return and exchange policy?

We offer a 30-day return policy for most items in unworn, unwashed, and original condition with all tags attached. Special occasion dresses may have different terms. For exchanges, please contact our support team to check item availability. Return shipping costs are generally the customer's responsibility unless the item is faulty or incorrect.

How do I initiate a return or exchange?

Please contact our customer support team at [email protected] with your order number and reason for return. We will guide you through the process and provide a return authorization and instructions.

How long does it take to receive a refund?

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's policies.

How can I contact customer service?

For any questions not covered here, please email us at [email protected]. Our team aims to respond to all inquiries within 24-48 hours during business days.